Guest Registration Manager

Welcome guests to a beautiful mountain resort and conference center in colorful Colorado!
Job Description

This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center, and a residential camp, serving more than 50,000 annually. The Guest Registration Manager is primarily responsible for overseeing his/her shifts at the Front Desk with a high priority on guest service. Also manages the Guest Registration seasonal staff and volunteers, and is responsible for accurate guest folio charges, nightly income audit, and related duties.


  • Training,supervising and evaluation of Guest Registration seasonal staff and volunteers.
  • Assist with hiring
  • Cover primarily the PM/Income Audit shift.
  • Complete or supervise completion of an audit that includes, but is not limited to, counting cash boxes, handling large sums of revenue, and making nightly deposits. Confirm the accuracy of the income that has been deposited and run end of day reports.
  • Supervise and assist with training of staff in other departments on their audit responsibilities.
  • Process petty cash and payroll advance requests.
  • Provide emergency backup coverage for the Night Audit shift when operationally necessary.
  • Operate the Associations reservation, radio and PBX systems and promptly report outages and malfunctions.
  • Work with upset or dissatisfied guests, solving any issues that arise.
  • Work with Assistant Guest Registration Director to update and develop various training information and programs for the Guest Services Department.
  • Assist with and contribute to employee training programs such as the International Intern Program, Navigators, Trek, Leadership Training Program (LTP), and Focus, and work with the volunteer staff in the Guest Services Department.
  • Assume responsibility and delegate authority to co-workers when management is absent.
  • Regularly communicate with the Assistant Guest Registration Director.
  • Assist with the property's Quality Inspection Team twice a year.
  • Attend scheduled Dept Head and Assistant meetings once a month when schedule permits, and attend other staff and management-related meetings as needed.
  • Assist with emergencies that happen on property and other concerns that arise at the Front Desk.
  • All other duties as assigned


Essential Functions
  • Bachelors Degree in a hospitality field preferred.
  • Must be highly effective in leading others and developing staffs guest services skills.
  • Prior supervisory experience in a customer service environment.
  • Must be extremely organized with impeccable attention to detail, accuracy and able to meet deadlines.
  • Excellent interpersonal, leadership and training skills.
  • Work with frequent interruptions in a fast-paced environment.
  • Willing to work a flexible schedule that may include evenings, weekends and holidays.
  • Must be able to sit and stand, get up and down frequently, and walk around during a shift.
  • Ability to read, write, speak and understand English clearly, concisely, and fluently.
  • Must meet acceptable criminal background check standards.
Cause-Driven Leadership Competencies
  • Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
  • Uphold the YMCA of the Rockies Mission, policies, and programs.
  • Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
  • Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
  • Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
  • Ability to exemplify qualities of patience, kindness, integrity, accountability, teamwork and professionalism.