Regional Director, Experience

The Denver Y is looking for the next community building indivual provde leadership to multiple facilities within our association. 
Job Description

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Experience Director at YMCA of Metro Denver stewards the Ys cause, promoting and protecting the brand and reputation as a global, inclusive organization within the community. The Experience Director oversees the member and staff experience and assigned areas of the operation. creating a positive experience within the center for all. 

THE YMCA AS THE THIRD PLACE

To be the welcoming and transformative place - beyond work and home - where people feel most able to be their true selves; explore their purpose, dreams and goals; achieve health and wellness for their spirit, mind and body; connect with their community and feel a sense of belonging and possibilities like nowhere else.

Qualifications
  • Bachelor's degree in human services, recreation, business, or a related field, or equivalent, preferred, and/ or 5+ years of management experience, preferably in a YMCA or other nonprofit agency.
  • Ability to direct assigned operations including volunteer development, supervision of staff, development and monitoring of budgets, marketing and public relations, and program development.
  • Prefer knowledge of, and previous experience with, diverse populations.
  • Strong fiscal management skills that ensure business growth and sustainability
  • Ability to establish and maintain collaborations with community organizations.
  • Ability to be highly collaborative with other executives and leaders to achieve organizational goals
  • Commitment to shared accountability, teamwork, and creative leadership.
  • Understanding of the nature and purpose of the YMCA and the respective roles of volunteers and staff.
  • Must be able to work flexible hours including evenings, weekends, and holidays in accordance with center volume and events.
  • CPR and First Aid certifications required within 30 days of hire.
Essential Functions
  1. Oversee the operation one location while providing support to 2 additional facilities.
  2. Lead, coach and develop direct report Experience Managers.
  3. Develops and directs high-quality member engagement strategies and programs which support Center and association goals and strategies.
  4. Recruit, train and manage a team of Member Experience Associates that excel in a fast-paced environment.
  5. Maintain efficient, cohesive, and highly functional YMCA Wellness Centers that also ensure the team is meeting high standard of member service.
  6. Ensure effective collaboration and coordination with the YMCAs administrative departments to achieve department and organizational goals
  7. Create memorable and personalized experiences for YMCA members and participants by guiding them through cause driven tours and engagement strategies.
  8. Consistently seek ways to improve member experience by designing and implementing efficiency improvement initiatives.
  9. Develop the Engagement Committee to gather feedback from members and ensure a positive member experience and create the third-place environment at the Y.
  10. Lead by example in establishing and cultivating the culture of the team.
  11. In collaboration with other department leaders, create and maintain a team schedule to provide coverage for all necessary duties and classes.
  12. Collaborate and communicate with Membership Sales, Community Well-Being, Aquatics and Youth Development to ensure high quality membership experience by offering a variety of classes including free engagement activities.
  13. Implement policies and procedures to ensure smooth business operation
  14. Effectively communicate community benefit and the Ys impact for all stakeholders (e.g., staff, volunteers, members, community leaders) develops positive working and collaborative relationships with other organizations, businesses, and governmental entities.
  15. Compiles data and reports on the effectiveness of the Wellness Center
Cause-Driven Leadership Competencies
  • Clear Communication
  • Inclusion
  • Servant Leader
  • Decision Making
  • Teamwork
  • Relationship Building
  • Management