Supportive Housing Director - Portland Branch

Addressing housing and homelessness is a key priority of the YMCA of Southern Maine. 
Job Description

About the YMCA

The Y is filled with passionate leaders, thinkers and doers. Whether a camp counselor, program director or fitness instructor, we all share a common goal to serve and make our community healthier, happier and stronger. 

We look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy working on a team and with the public. If you can see yourself at the Y, please read on! 

Employee Perks

  • Free membership!
  • Plenty of paid time off for life, vacations, staycations, and rest.
  • YMCA-subsidized medical, dental, and vision, plus YMCA-funded HRA.
  • Generous program discounts – including childcare and camp!
  • Meaningful assistance programs like mentoring and retirement (403(b) and Y Retirement).
  • Training, certification and advancement opportunities. 

About this Role

Under the direction of the Executive, the Supportive Services Director oversees the YMCA’s 88-bed men’s dormitory housing and 32-unit affordable housing apartment building in alignment with, and support of, the YMCA of Southern Maine’s priorities, protocols, and values. 

This includes overseeing operations in their department; actively supervising and coaching staff; working with community partners to provide wraparound services; developing and delivering appropriate supports within the program; ensuring accurate and timely processing of all applications, transactions and reporting; providing excellent service; building a strong sense of community; ensuring safety, and more.


$60,000 - $65,000, depending on experience.

We invite you to join us in this amazing work — to develop your skills, to realize your potential and to discover a career that is so much more than a job.  

COVID-19 Vaccination

Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The YMCA will provide reasonable accommodations to qualified employees with a valid medical exemption or for a sincerely held religious belief. 

A Commitment to Equity and Inclusion 

We commit to inclusion in our mission and in our hiring practices by promising to make the Y open to all persons regardless of race, color, religion, sex, age, marital status, sexual orientation, gender identity or expression, national origin, disability, or financial circumstances, without discrimination.


We’re looking for someone with:

  • Three to five years of supervisory experience required.
  • Prior experience and/or education in Business Administration, Social Work or a related field, or  community resource coordination, social services for individuals, property management and/or resident services
  • Superior communication skills and an ability to express ideas clearly and effectively, in writing and verbally, in a group or one-on-one situation. Demonstrated ability to communicate with non-English speakers. Ability to speak languages other than English preferred.
  • Experience in community organizing and community building, especially working with culturally diverse populations. 
  • Knowledge of community partners and governmental resources and services, and public benefits. 
  • Knowledge of, and sensitivity to, the needs of low-income housing residents. 
  • Ability to learn and understand technical government and grant requirements. 
  • Attention to detail.
  • A valid driver’s license and the ability to travel locally.
  • A criminal background check is required and may include fingerprinting through the Office of Children and Family Services (OCFS), prior to hire. This will be paid for by the YMCA of Southern Maine.
  • The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. 
Essential Functions

Your responsibilities will include:

  • Staffing Oversight   – Hire, train, coach, schedule, review, and hold accountable staff to maintain high morale and provide excellent service. This includes the Y’s Accountability Pledge, personnel policy, protocols, and safety standards for staff, facilities, and program participants/members.
  • Inclusion - Honor the YMCA of Southern Maine’s Promise Statement. Models a commitment to equity and inclusion. Creates a safe environment that helps all feel welcome and respected. Promotes feelings of mutual respect, acceptance, and appreciation. Supports people with unique experiences or points of view to share their perspectives.
  • Staffing Administration – Ensure accurate timecards, consistent documentation, and maintenance of training records, licensing requirements, and certifications.
  • Leadership – Is a collaborative, engaged, and active participant on the Association Leadership team, including communicating in an effective and timely manner and making sound decisions. This includes, but is not limited to, actively supporting the annual campaign, fundraising, special events, Association initiatives and program teams.
  • Programming - Plan, develop, implement, provide, and maintain high-quality programming in accordance with Association protocols and priorities and licensing guidelines, and in adherence with all Y Brand guidelines.
  • Relationship Building – Develop positive relationships that lead to greater awareness of the Y’s mission and impact, growth in number of people served, as well as revenue.
  • Personal Growth – Maintains a high degree of emotional maturity and interpersonal skills and is committed to personal growth and skill acquisition.
  • Data Collection – Maintain accurate and consistent data tracking as required.
  • Budgeting – Ensure budgeting parameters are followed in alignment with Association goals, priorities, and resources.
  • Perform other duties as assigned