Case Manager (Flushing YMCA)

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. 
Job Description

The Flushing YMCA is seeking a Case Manager who will be responsible for providing participants with guidance and support and to advocate on their behalf and ensure they gain access to services that can help them succeed in school. The Case Manager will work with the Community Schools population at JHS 189 and teen population at the Flushing YMCA. The Case Manager will work one-on-one with middle school & high school students, as well as lead and run SEL groups. This qualified individual will be managing the social, emotional and vocational aspects of participants in the program.  The Case Manager will provide on-going case management and support while coordinating services to determine academic, work readiness, occupational skills, and interests.  The Case Manager will provide students with a positive mentor relationship of advocacy and support to help them achieve their goals.

  • Bachelor of Social Work and Master's in Social Work or working towards Master's.
  • Minimum of one (1) year of experience working with youth programs.
  • Current CPR/First Aid certification.
  • Excellent communication, interpersonal, organizational and computer skills.
Essential Functions
  • Ensure the health, safety, and wellbeing of participants in the program by providing close supervision of all activities.
  • Meet regularly with youth in groups and individually.
  • Guide clients in the development of skills and strategies for dealing with their problems or overcoming challenges/obstacles.
  • Manage case load of 20-40 youth participants
  • Monitor student’s academic, social and emotional progress
  • Maintain contact with members of case load
  • Schedule one-on-one appointments with participants
  • Keep accurate attendance and youth services records.
  • Provide case management and refer to outside resources and agencies as needed
  • Conduct initial case management meetings and assessments of participants and develop plans to ensure success
  • Facilitate SEL groups and workshops based on the expressed needs and interests of participants to improved attitudes, school performance and home and community relationships.
  • Motivate participants and coordinate academic and occupational learning services and college and career exploration
  • Actively participate in staff meetings and trainings and branch events.
  • Act as client’s advocate to coordinate required services or to resolve emergency problems in crisis situations, refer patients, clients, or family members to community resources or to specialists as necessary; and coordinate referrals to indicated services inside and outside the youth and family department (e.g., social services, mental health specialty care, substance abuse treatment).
  • Guide participants in the development of skills and strategies for dealing with their problems or overcoming challenges/obstacles.
  • Lead and/or organize trainings, workshops and other learning experiences that help prepare participants for workforce and educational experiences, as part of their individual work plan.
  • Assist with organizing and coordinating after school activities & program newsletter.
  • Report weekly achievements to direct supervisor
  • Network with organizations in the community
  • Maintain and develop positive relationships with families, participants, staff, schools, volunteers, other organizations
  • Attend outside meetings, conferences, workshops, and other networking opportunities to promote organization visibility Other duties/task may be assigned as needed
  • Other activities and duties that address the ongoing health and well-being of our staff and members.
  • Follow and maintain sanitary habits in accordance with CDC guidelines.

We offer an exciting and innovative work environment with a culture committed to serving all members of our community. As a leading not-for-profit, community service organization, our Association relies heavily on fundraising to support the wide range of programs we proudly provide the communities we serve. Our expectation is that all staff promotes participation of their branch fundraising efforts in some capacity. 

How to Apply:

If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone. 

** New Requirement**

All potential YMCA of Greater New York employees are required to show proof of COVID-19 vaccination. Please use the “Additional Attachment” section on the online application to upload your proof of COVID-19 vaccination. 


Auxiliary aids and services are available upon request to individuals with disabilities.

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