Business Services Coordinator - ROC

Taking applications to be a Business Services Coordinator in the Resource Operations Center (ROC) at the Association Office in Coppell, TX.
Job Description

The YMCA of Metropolitan Dallas is talking applications for a full-time hourly position to be the Business Services Coordinator in the Resource Operations Center (ROC) at the Association Office in Coppell, TX.  We are the 15th largest YMCA in North America, and serve over 241,000 people annually through programs including teen outreach, aquatics, youth sports, childcare and health and wellness.  These programs are administered by a full and part-time staff of over 1800 who serve at 16 branches, and 2 resident camps. 

The Business Services Coordinator of the ROC provides exceptional customer service, good judgment, and is someone that takes initiative. This person has opportunities to work individually and with a team to retain members, work A/R reports, and create program set-up in the point of sales system.  Building relationships is key with staff at branches, members, and the department team.  This position is located in our Coppell Association Office and is a tremendous support for our branches in assisting with member retention via phone and email. If you are detail-oriented, dependable, enjoy learning new systems, excel at customer service and a team player then this is a good fit for you! 

The position is 8:00am-5:00pm weekdays full-time/hourly. 

Benefits Include: Health, Dental, Vision, Long & Short-Term Disability, Medical and Dependent Care Reimbursement Plan, Supplementary Insurance (Cancer/Accident/Critical Illness), Employee Assistance Plan, Free family membership, Discounts on Y programs including summer camps, enrichment classes, youth sports, childcare and more! Eligible to enroll in a 403(b) tax-deferred account at beginning of employment. 12% paid by the YMCA upon meeting eligibility requirements.  (PTO) Paid time off based on hours worked and years of service. Training and leadership development opportunities. Employee referral awards of $50 and up.

Qualifications
  • Minimum (1) one year of customer service experience
  • Proficient and accurate data processing skills
  • Ability to work independently and multi-task
  • Ability to process a large volume of work
  • Knowledge and skills in Microsoft Office, Word, Excel, and Outlook
  • Must be organized and have strong attention to detail
  • Ability to communicate with a diverse clientele and team members
  • Excellent written and interpersonal communication skills
  • Ability to make decisions, set priorities, and work as a team
  • Ability to work effectively in a fast paced, deadline driven environment
  • Must be able to work on a computer for extended periods of time
Essential Functions

This position will be responsible for the following:

  • Provide external/internal customer service via phone and email to members, participants, and all branch team members
  • Product set up entry
  • Order adjustments 
  • Credit card updates/corrections
  • Process refunds
  • Reconciliation of daily deposits 
  • Duplicate member merges
  • Bank draft returns, NSF’s, and collections
  • Web support 
  • Draft reports
  • Membership invoices (including manual and proforma orders)
Cause-Driven Leadership Competencies
  • Values – demonstrates in word and action the Y’s core values of caring, honesty, respect, and responsibility and a commitment to the Y’s mission, in all matters at all times.
  • Communication – listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience.
  • Decision Making – integrates logic, intuition, and sound judgment to analyze information to identify greatest opportunities, make sound decisions, and solves problems.
  • Emotional Maturity – demonstrates effective interpersonal skills.
  • Functional expertise – has the functional and technical knowledge and skills to do the job at a high level of accomplishment.