Center Director (Milan, TN)

The YMCA of Memphis & the Mid-South is a growing $40+M Association with 9 locations serving areas in West Tennessee and North Mississippi.
Job Description

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Oversees the daily operations of the Milan Family YMCA. The Milan Family YMCA is a full-service Center in Milan, TN.  The Milan Family YMCA serves approximately 600 units and 1,000 members. The Milan Family YMCA includes a wellness area, group exercise area, spin cycle studio, gymnasium, and child watch area.

  • 3 or more years of successful operations and management experience in a fast-paced environment. 

  • Ability to direct total operations through volunteer development, supervision of staff, development and monitoring of Center budget, marketing and public relations, and program development. 

  • Experience in management and development of volunteer involvement; ability to recruit top community leaders to Center board preferred. 

  • Prefer knowledge of, and previous experience with, diverse populations. 

  • Ability to establish and maintain collaborations with community organizations, municipalities, and corporate partners. 

Essential Functions
  • Oversees daily operation of the center with a focus on exceptional customer service, member engagement, and Center operations.

  • In coordination with the Sr. Vice President of Operations, is fiscally responsible for the revenue target and growth projections as well as the management of Center expenses, including maintenance costs.

  • Manage the volunteer advisory board throughout the year. Collaborate with the volunteer advisory board during the Annual Campaign as needed and work closely with the Sr. Vice President of Operations for a successful campaign outcome.

  • Represent and promote the Y in the local community while developing positive working relationships with other organizations, businesses, and governmental entities. Develops and maintains collaborative relationships with community agencies in the service delivery area to promote membership and expansion of program reach in the community.

  • Oversees the hiring, training, and supervision of center team members working closely with the member service & sales team, aquatics team, and child watch team.

  • Develops and directs high quality member engagement strategies and programs which support Center and Association mission, goals, and strategies.

  • Ensures the safety and maintenance of high quality facilities, grounds, and equipment  

Cause-Driven Leadership Competencies

Mission Advancement: Reinforces the Y’s values within the organization and the community. Effectively communicates the benefits and impact of the YMCA’s efforts for all stakeholders. Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels. Secures resources and support for all philanthropic endeavors. 

Collaboration: Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the YMCA. Serves as a community leader building collaborations based on trust and credibility to advance YMCA mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others. 

Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures, investment policies and financial controls. Assigns clear accountability and ensures continuous improvement. 

Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Required Certifications
  • Bachelor's degree in human services, social services, business or equivalent preferred.  

  • Y Multi-Team or Organizational Leader preferred.


Work Schedule

Typical hours for this position are 8:00am-5:00pm, Monday through Friday, though the facility is open seven days a week and may vary per the Y’s demands and hours of operation. Overtime may be required. 


Work Environment and Physical Demands

  • Climbing, sitting, standing, pushing, walking, kneeling, and stooping.

  • Some Exposure to the outdoor elements.

  • Exposure to electrical/mechanical mechanisms.

  • Exposure to some chemical elements

  • Ability to lift up to 40 pounds