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We are looking for a driven Fitness Director to join our high caliber team at our Willow Grove Branch.
Job Description
The Fitness Director position is a high-profile leadership position that is responsible for helping the Executive Director with the overall direction, coordination, operation, and success of the Department. The Director will ensure the Department meets or exceeds financial goals, while providing remarkable leadership in areas of member experience, team member experience, new membership growth, in-Branch business performance, and member participation.
The Fitness Director will provide daily support to a team of 50+ team members and offer ongoing leadership, motivation, and development. They are responsible for casting, coaching, communication, alignment, and holding Department Team Members accountable to collective Greater Philadelphia YMCA expectations. The Director will also act as a Branch ambassador to provide each member with a great experience.
Qualifications
- Bachelor's degree in recreation, exercise science, human services, or equivalent experience
- Experience as a supervisor and staff development is strongly preferred
- Current Personal Training certification preferred, or acquired within 90 days of employment
- Scout talent, interviews and trains new instructors and personal trainers (assisting with their certification process, new procedures, policies, programs and services.
- Provides feedback and tools to help team members improve their skill sets, with follow-up
- Optimizes effectiveness of cross functional teams
- Identifies and reinforces common goals that build commitment and teamwork across functions and divisions
- Develops positive relationships with members and team members while building communities
- Performance manages team members with timely and clean discussions regarding developmental opportunities and strengths
- Optimizes schedule operations while driving business and member experience
- Keep abreast and understand the related industry current market situations
- Communicates plans and activities in a manner that supports strategies for team member involvement
- Manages a budget and delivers on target participation expectations
- Teaches classes as needed
Essential Functions
- Own your department’s overall business to drive efficiency and grow members served (sales).
- Provide member services in personal training, small group training, and wellness evaluations.
- Directly delivers as well as leads teams that also deliver the following:
- Develops safe, professional, and comprehensive member fitness programs that drive member goal achievement and retention
- Monitors and instructs members during informal floor observations and formal personal training sessions on the safe and effective use of cardiovascular, flexibility and strength training equipment
- Reads, watches, and engages in all required training's associated with the role
- Conducts fitness consultations for new members including pre-participation consults, goal questionnaire, and goal setting to assess and recommend personal training and other fitness programs
- Provides fitness floor assistance to all members to ensure safety, provide education, and motivate members
- Fulfills member service requirements such as fitness assessments and equipment operations, service desk duties and fitness equipment cleaning
- Promotes and sells personal training programs and services
- Completes all administrative requirements associated with each client’s fitness plan
- Remains current on certifications and new trends in the industry
- Ensures all members feel competent, confident, and connected by providing superior customer service through complimentary and based services/programming
- Documents all aspects of client programming
- Remains current on credentials and continuing education to advance throughout the levels program