Family Advocate FSS

At the Y, it’s more than a job – it’s bettering our community.
Job Description

The Family Advocate is responsible for new and continuing certification of families for subsidized child care. This position will manage a caseload of families, conducting initial interviews to determine eligibility, assess parent’s work or training goals to determine appropriate level of child care to meet parent’s need, and guide them through accessing quality care options and other supportive resources within and outside of the YMCA. This position follows California Department of Education Title 5 or County child care regulations and CRS policies.The YMCA of San Diego County is proud to be an Equal Opportunity Employer/Affirmative Action Employer Minority/Female/Disability/Vets. We are committed to a diverse workforce. 

  • Monitors and maintains program resources essential to the enrollment of subsidized child care clients by updating physical and computer files with appropriate documentation
  • Maintaining database and tracking information for program statistics and preparation of program reports
  • Provides direct services to program parents and providers to ensure access to child care subsidies. Maintain and monitor quality assurance of program files to ensure compliance with the Funding Terms and Conditions and Title 2 county child care guidelines. 
  • Conduct initial screening to determine eligibility of new and returning clients, schedule and process certification of new clients and subsequent recertification, interviews, and meet all required program deadlines for documents and case actions. 
  • Collect work or training information; communicate with companies, vocational training programs, licensed medical professionals and other entities for purposes of verifying parent need for child care
  • Interprets rules, regulations, and timelines required of child care programs, and effectively explains each requirement to current and potential participants. 
  • Attend and participate in local meetings and provide input on collaborations with partnering agencies
  • Collect approved income documentation and use CDE regulations to calculate for purpose of determining elibility and parent's level of shared cost where applicalble. 
Essential Functions
  • At least one year of expereience within a community based organization serving children, youth, families and/or adults. 
  • BA degree in Child Development, Human Services or related field is preferred.
  • Knowledge of state or local funded child care programs preferred.
  • Ability to effectively use the English language including speaking, reading and writing. 
  • Conflict de-escalation, active listening, and communication skills.
  • Ability to effectively use the English language including speaking, reading and writing.
  • Auditory ability to do extensive telephone and direct communication with parents, providers and general public.
  • Experience, sensitivity, and competency working with groups and individuals of diverse social, ethnic, religious, socioeconomic and cultural backgrounds. 
  • Strong customer service skills, conflict de-escalation, active listening and communication skills. 
  • Strong organizational and prioritization skills, math skills. Must have Intermediate computer skills in all Microsoft Office applications and experience with data entry.
  • This position requires sitting for extended periods of time to perform ongoing updates and quality assurance to physical and computer files.
  • Ability to travel efficiently throughout San Diego County.   
  • CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations:
    • American Red Cross
    • American Heart Association
    • American Safety & Health Institute