IT Coordinator

We're hiring an IT Coordinator to join our team in Austin, Texas! 
Job Description

The YMCA of Austin is a dynamic, equitable force in the community that helps people of all backgrounds improve their total well-being and quality of life. Founded in 1953 and anchored in three Central Texas counties, the Y is a $40 million community enterprise that serves nearly 100,000 people annually through eight centers. We also provide afterschool education and care at more than 70 licensed campuses in four school districts. Unlike any other organization in the region, the Austin Y has the unique ability to welcome, educate and elevate all, and is committed to creating innovative programs, places…and people. 

We believe that bringing together people with different perspectives and experiences is fundamental to developing and implementing innovative programs and ideas. We invite and encourage anyone who wants to impact the community to apply.

What are the details?

The IT Coordinator role is a full-time position that supports the user experience and IT support of the YMCA of Austin team. Reporting directly to the IT and Data Manager, the IT Coordinator will support staff by acting as the onsite and remote support go-to for our Help Desk services. The IT Coordinator will be responsible for asset management (laptop provisioning, break-fix support, inventory, and tagging) as well as responding to Team Member issues and needs for onsite and remote support. This role will be engaged in the day-to-day of IT operations, Office365 management (InTune), and IT operations. The IT Coordinator would be required to spot reoccurring technical issues and deploy solutions to address root problems and act as a go-to support person for our internal staff. Opportunity to engage in IT Transformation projects around telecommunications, networking, cabling, Azure Active Directory, systems, and hardware.

Salary: $52,000 annual salary with the opportunity to scale based on experience

Rewards we offer you:

  • Full benefits package including Dental, Vision & Health Insurance 
  • Up to 48 days of PTO over vacation, holidays, personal, and sick leave 
  • Free Household Membership to facilities operated by the YMCA of Austin (worth $1,000 annually)  
  • 12% Employer-Funded Retirement Plan upon meeting eligibility
  • Learning and development workshops and trainings  
  • Career advancement opportunities   
Qualifications
  • You’re a Cause-Driven Leader – You are effective at:
    • Advancing our mission and cause – providing visionary leadership to ensure resources are mobilized to adapt to new challenges and needs in the community
    • Building relationships – connecting people to the Y’s cause by developing inclusive relationships, partnerships, and collaborations to co-create solutions to pressing social needs
    • Leading operations – ensuring relevance, effectiveness, and sustainability of the organization so we can continue to fulfill our promise to the community
    • Developing and inspiring people – supporting the holistic development of self and others so everyone can embrace the Y’s cause, sustain our culture, and inspire others to action
  • You’re a self-starter – You are able to work independently and be a self‐starter as well as a strong team player with a commitment to collaboration within and outside the Strategy & Innovation Group
  • You lead by influence – You are able to have an impact on the behavior, attitudes, and choices of others
  • You Ensure Accountability – You hold yourself and others accountable to meet commitments
  • You Cultivate Innovation – You are adept at creating new and better ways for the organization to be successful
  • You’re an Exceptional Communicator – You’re an expert at developing and delivering multi-mode communications with a wide variety of types of audiences that convey a clear understanding of the unique needs of different constituents
  • You're Organized & Productive – You are a master at planning your day and not letting distractions come in between meeting your goals
  • You Possess Organizational Savvy – You know how to maneuver comfortably through complex policy, process, and people-related organizational dynamics
Essential Functions

Asset Management (50%)

  • Assist with the management of local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs.
  • Understand and effectively discuss services and software provided by IT Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
  • Assist with hardware and software asset tracking and inventory management
  • Support process of asset mapping and tagging, inventory, and management
  • Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
  • Coordinate the repair and maintenance of laptops, desktops, or other IT assets
  • Assist with the documentation and updating technology-related instructions/procedures/knowledge articles as required

Team-Member Support (40%)

  • Assist with on-site technical support at special events, including, but not limited to staff meetings 
  • Communicate frequently with end-users in regard to the status of their issue
  • Assist with general office projects as necessary
  • Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
  • Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
  • Independently investigate and implement solutions to technical issues

Systems (10%)

  • Support a variety of operating systems and applications
  • Troubleshoot video conference and telecommunications system
  • Foundational knowledge in WAP (wireless application protocol)
  • Install and configure operating systems, networked and local printers, and business applications

Other duties as assigned