Membership Director

The Raritan Bay Area YMCA offers not just, but a Career! Join us in making a lasting difference in our community!
Job Description

Under the direction of the Senior Program Director, the Membership Director is responsible for overseeing all Member Services areas such as: Welcome Center, Child Watch, Membership Security staff, and department Volunteers. The Membership Director is also responsible for implementing membership and retention strategies; maintaining member service controls and systems, achieving revenue goals, servicing members and guests; relationship building; staff development; and performing various administrative duties as related to the position.

The Membership Director must possess the ability to lead the Membership department and work closely with all Departments to provide excellent member service and engagement resulting in strong retention while strategizing, implementing and evaluating all initiatives in new member recruitment and growth.   The Membership Director also engages in and promotes the YMCA mission through the core values; Honesty, Caring, Responsibilities, Respect and Faith.

  • Bilingual in Spanish strongly preferred.
  • Previous supervisory experience in customer service preferred.
  • Excellent personal computer skills and experience with standard business software.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Essential Functions
  • Promotes program and membership enrollment in interactions with existing and potential members.
  • Coordinates program registration, including logistics to support phone, walk-in and web registration.
  • Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
  • Implements membership strategies that support recruitment of new members and retention of existing members.
  • Creates a member-focused culture and models relationship-building skills in all interactions.
  • Fosters a climate of innovation and resolves problems to ensure member satisfaction.
  • Ensures a level of service and engagement that fosters loyalty among those we serve.
  • 5. Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
  • 6. Meets goals for membership growth and retention. Identifies and resolves problem areas to ensure member satisfaction.
Required Certifications
  • Bachelor's degree in related field preferred or equivalent combination of education and experience.
  • YMCA Team Leader certification preferred.