Membership Director

Help support the North Penn community as the Membership director of the Lansdale Area Family YMCA by joining our team!
Job Description

General Function:  Under the guidance of the Branch Director, the Membership Director provides leadership and management to the branch member services, staff, budget, and fundraising in accordance wtih all North Penn YMCA policies, procedures, and standards. This position is performed to stand when all work is completed accurately and on time, with minimal supervision.


Develops implements and manages membership, e-sports zone, marketing, sales and retention plans to promote membership growth.  Coordinates special events and activities

Directs membership sales.  Manages membership campaigns and guiding tour activities, including staff training for tours and overseeing the schedule of tours

Develops effective working relationships with service groups, community organizations, and companies, including making presentations and soliciting organizations to grow corporate memberships

Conduct staff meetings, in-service trainings and perform all supervisory functions, including but not limited to staffing requirements, employment procedures and implementation, and evaluations under the direction of Branch Executive

Assure that proper records are maintained on staff, volunteers, membership statistics, sales and retention

Serve as Director on Duty as required

Manage the assigned area in a fiscally sound manner; maintaining budget, preparing annual budget plans, monthly monitoring reports, session program reports and contingency plans as needed

Develops, produces, and distributes program information necessary to promote assigned programs, in accordance with membership and marketing plans.

Manages and controls assigned budgets to meet membership income goals

Ensures upkeep of related facilities and equipment in the membership department

Ability to process, understand and respond appropriately to emergency situations

Maintain quality service by following organization standards

Assist with Association Annual Gift fundraising including coordination, leadership, attainment of goals, recruiting volunteers and staff with full knowledge of YMCA programs, values and services provided to the community

Contribute to team effort by accomplishing related results as needed.

Update job knowledge by participating in educational opportunities; reading professional publications.

Perform any other functions necessary for the smooth and efficient operation of the North Penn YMCA

  • Requires Bachelor degree in business management, or related field; physical fitness experience, a plus
  • Minimum of 3 years’ experience in management, membership marketing or sales preferred
  • Effective Communication; written, oral and thorough presentations
  • Must have strong collaborative work ethic
  • Ability to interact with people of all ethnic backgrounds, ages, and lifestyles
Essential Functions

  • Must show growth in membership
  • Display team effort by supervisory staff
  • Must show effectiveness by which the department budget is managed
  • Professional growth is obtained and evident by participation in workshops and in obtaining the necessary certifications in programs and management areas
  • Must maintain a high standard of quality in program information delivery and membership service as measured by annual member surveys
  • Must attain net operating budget objectives
  • Must attain fundraising objectives established for assigned Annual Gifts Team