Program Coordinator - Quality Operations

The YMCA of Memphis & the Mid-South is a growing $40m Association with 11 locations serving areas in West Tennessee and North Mississippi.
Job Description

Join a dynamic and committed team working to support Mid-South families by building quality childcare.  This position ensures the successful operation of an assigned portfolio of 4 or more before and afterschool (school year) and camp (summer & breaks) sites. Leadership responsibilities include program quality, program promotion, personnel supervision & recruitment and community relations.   

The Program Coordinator will be responsible for leadership to School Age programs that ensure the participants’ safety at all times and foster children’s social, physical, spiritual, and mental growth. The Program Coordinator- Quality Operations will maintain positive relationships with YMCA staff, school staff, and School Age participants.

  • Passion, enthusiasm, and commitment to the mission and cause of the YMCA
  • Meets minimum qualifications for “Director” as outlined in the Tennessee Department of Health standards for childcare.
  • Knowledge of child care licensing requirements for Tennessee Department of Health for childcare and YMCA standards.
  • Ability to work a flexible schedule, including evenings and weekends
  • Must be highly organized with the ability to work under pressure and handle multiple tasks
Essential Functions
  1. Lead assigned site(s) and take responsibility for the successful operation of school age before/after and camping programs, including observing, coaching, and supervising program site directors and group leaders. 
  2. Coach and supervise Site Directors and Group Leaders in areas including, but not limited to:
  • planning and implementation of the program
  • providing a high quality, developmentally appropriate curriculum
  • maintaining stimulating and orderly program spaces.
  • operating their programs in conformity to state/county licensing and agency regulations.
  • maintaining program enrollment at appropriate levels.
  • conducting program tours and periodic open house/registration events.
  • maintaining accurate and complete records.
  • planning (with the approval of supervisor) and conducting parent involvement events (i.e. Parent Group, picnics, holidays, and parent/child activities).
  • Develops and maintains relationships with state child care licensing agencies, school administration, community partners and parent groups.
  • Responds to all agency, parent and community inquiries and complaints in a timely manner, seeking guidance from supervisor(s) and peer Childcare Directors as needed.
  • Evaluate sites in areas including, but not limited to, proper implementation of curriculum and lesson planning, program quality control,  and recruitment and retention of program participants.
  • Assure compliance with state and local regulations.
  • Ensures that program standards are met and safety procedures are followed.
  • Model superior communication and leadership to their team.
  • Provides leadership and support to the annual fundraising campaign at assigned school sites. Attends and participates in assigned staff meetings and special  events to provide a collaborative and cohesive approach to the YMCA’s vision and mission.
  • Assume other duties and responsibilities as assigned by and agreed to with the Program Director - Quality Operations, Sr. Program Director - Quality Operations, or Executive Director/ Vice President to meet the changing needs of the program.
  • Cause-Driven Leadership Competencies

    Mission Advancement: Reinforces the Y’s values within the organization and the community.  Effectively communicates the benefits and impact of the Y’s efforts for all stakeholders.  

    Collaboration: Builds and nurtures strategic relationships to enhance support for the Y.  Serves as a community leader building collaborations based on trust and credibility to advance the Y’s mission and goals.  Communicates for influence to attain buy-in and support of goals.  Provides tools and resources for the development of others.

    Operational Effectiveness: Integrates multiple thinking processes to make decisions.  Involves staff at all levels in the development of programs and activities.  Ensures execution of plans. Institutes sound accounting procedures and financial controls.  Assigns clear accountability and ensures continuous improvement.

    Personal Growth: Fosters a learning environment embracing diverse abilities and approaches.  Creates a sense of urgency and positive tension to support change. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. 

    Behavioral Characteristics:  Welcoming, Nurturing, Determined, Hopeful, and Genuine.

    Required Certifications
    • Bachelor’s degree or equivalent and Tennessee Early Childhood Training Alliance (TECTA) certificate for completing thirty hours of orientation training, or the equivalent as recognized by the Department and four years of experience in child development or related experience; OR
    • Two years of college (30 hours of which shall be in business or management, child or youth development, early childhood education or related field) and two years of experience in a group setting; OR
    • Four-year degree and one year of full-time (paid or unpaid) experience in a group setting


     Work Environment and Physical Demands: 

    • Climbing, sitting, standing, pushing, walking, kneeling, and stooping 
    • Some Exposure to the outdoor elements
    • Exposure to electrical/mechanical mechanisms 
    • Exposure to some chemical elements
    • Ability to lift up to 40 pounds


    Resumes and cover letters are required