Member Navigator

Full time Member Navigator position at South Kingston RI with benefits! 
Job Description

The function of the Welcome Center Navigator is to inform potential members of the value of a YMCA membership and to assist them to find the optimal path at the YMCA. 

The Welcome Center Navigator will guide each member to discover the best possible solution for the individual/family. This position is grounded in relationship building and uses empathy to support each member’s needs. 

Reports To: Welcome Center Director

Qualifications

Performance Measurements: 

  • Join Ratio
  • Number of Member Consultations Given vs. Number of Joins
  • Initial Engagement Survey Results
  • Number of Programs Sold 

Education and/or Experience 

Minimum of 2 years of college preferred

Minimum of 3 years of directly related customer service experience.

Evidence of strong relationship building skills and outstanding communication skills

Trained or willingness to complete the following YMCA programs: Listen First, 

Relationship Building and Support Change

Essential Functions

 Essential Duties & Responsibilities: 

  • Provide Member Consultations and facility tours to potential new members.
  • Educate and guide potential members on the value of a Y membership as it relates to their specific needs, cross-promote and up-promote, then ask for the ‘join.’
  • Maintain a Customer Relationship Management (CRM) system for potential new members - To follow up with members in their member navigator caseload.
  • Input accurate information into Daxko for timely processing
  • Communicate with Welcome Center Director regarding how the potential members heard about the YMCA of Greater Providence.
Required Certifications
  • Minimum of 2 years of college preferred
  • Minimum of 3 years of directly related customer service experience.
  • Evidence of strong relationship building skills and outstanding communication skills
  • Trained or willingness to complete the following YMCA programs: Listen First, 
  • Relationship Building and Support Change