Regional Aquatics Director, Dr. P. Phillips YMCA Family Center

The YMCA of Central Florida is seeking a dynamic leader as the Regional Aquatics Director at Dr. P. Phillips YMCA Family Center.
Job Description

The Regional Aquatics Director will oversee the vision, leadership and operations management of aquatics programs and staff for their assigned region, including Dr. P. Phillips YMCA Family Center (year-round) and Osceola County YMCA Family Center (seasonal). The incumbent manages member participation and retention through the development and execution of aquatics programs to achieve strategic goals and provide outstanding customer service to all members. Also may assist with providing Aquatics leadership at the Association level.

Qualifications
  1. Bachelor’s degree or equivalent required; Recreation Management or related field of study preferred.
  2. Minimum three years of experience in aquatics program management required.
  3. Minimum three years of experience in staff supervision and leadership required; supervision of multiple departments with comparable fiscal management responsibilities preferred.
  4. YMCA aquatics or operations experience preferred.
  5. Proficiency with technology, including Microsoft Office, required; Paylocity HR/Payroll system and Salesforce (Point of Sale) or related CRM experience preferred.
  6. Current CPR for the Professional Rescuer, AED, and First Aid certifications required.
  7. Current Oxygen Administration certification required.
  8. Current Lifeguard certification required. (YMCA Lifeguard certification preferred; Red Cross Lifeguard certification is acceptable, but must receive YMCA certification within 60 days).
  9. Current YMCA Swim Lesson Instructor certification required within 60 days of hire.
  10. Current Certified Pool Operator required within 90 days of hire.
  11. Current YMCA Lifeguard Instructor, or YMCA Swim Lesson Instructor Trainer within 90 days.
  12. Excellent verbal, written, and interpersonal communication skills.
  13. Has ability to communicate effectively and professionally with diverse populations and all levels of management, employees, volunteers, and members.
  14. Excellent organization skills and attention to detail.
  15. Excellent problem-solving and analytical skills, as well as, critical thinking ability.
  16. Ability to meet deadlines and work in a fast-paced multi-priority environment.
  17. Must be self-directed and able to work effectively and independently with little supervision.
  18. Previous experience with diverse populations. Ability to develop positive, authentic relationships with people from different backgrounds.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: 

  1. The employee must be physically able to perform all rescue skills, including backboard rescue and deep water lift.
  2. The employee must be able to perform medium work: exerting up to 50 to 100 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  3. Must be willing to regularly work flexible hours, weekends and holidays.
  4. Must be willing to travel extensively within Central Florida. Must have valid driver’s license.
  5. May be required to sit or stand for extended periods of time while demonstrating manual dexterity in order to accurately work on the phone, computer keyboard, and other equipment.
  6. May be required to work outdoors for extended periods of time. May be exposed to extreme outdoor weather conditions and temperatures and to wet and/or humid conditions in swimming pool areas.
  7. Must possess auditory, verbal and visual capabilities in order to adequately communicate via phone and in person.
  8. Must possess the physical ability to perform strenuous physical tasks necessary for a professional water rescue.
  9. Must be able to work with hazardous chemicals (i.e. pool chemicals, cleaning solutions, disinfectants, etc.).
  10. The employee is required to have close visual acuity, along with the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures. The employee is required to have visual acuity to operate motor vehicles.
  11. The noise level in the work environment is usually moderate to loud.
Essential Functions

JOB RESPONSIBILTIES

  • Implement aquatic programs including lap swimming, swim lessons, group exercise classes, and recreation swim teams, which promote retention of existing members and engagement of new members.
  • Ensures high quality aquatics programing through innovative program development, evaluations, and audits of program delivery.
  • Recruits, hires, trains, and supervises aquatics department staff for their assigned region over multiple Family Center locations. Develops and retains staff with appropriate skill depth level and promotes career succession planning.
  • Collaborate with the Safe Start Director to promote the Safe Start survival swim program and lessons in connection with overall aquatic programming and member connection opportunities.
  • Direct staff to support aquatic initiatives to achieve retention goals.
  • Analyze data, systems and processes to recognize growth and retention opportunities within their regional Aquatics departments.
  • Ensure proper implementation of aquatic schedules and procedures to provide maximum opportunities for member/staff connections.
  • Collaborate and work effectively with all departments to achieve desired results.
  • Identify and employ best practices utilizing the prescribed company systems and technology to support effective management of the Aquatics departments.
  • Implements and monitors the Aquatics Safety Plan for their assigned region, including oversight of in-services, drop drills and all other Association-wide safety and risk protocols.
  • Utilize available technology, reporting tools and data that enhance aquatics participation and member retention.
  • Collaborate with the facilities department and Family Center Executive Director or Operations Director to establish systems for regularly scheduled pool inspections to ensure proper and efficient working order at all times. Coordinate and schedule pool and equipment maintenance and repairs.
  • Purchase program supplies and equipment as approved by the electronic purchase requisition and approval (PO) process.
  • Monitor daily operations to adhere to all state, local, and YMCA of Central Florida health and safety standards and policies.
  • Ensure all staff maintain required safety certifications for their position(s) and facilitate regular trainings in accordance with Association guidelines and program needs.
  • Maintain compliance with required documentation of pool operation.
  • Create and implement aquatics programs with an effort to allow participants to continue along a succession plan from Safe Start and through the swim lessons progression to meeting and/or exceed revenue expectations.
  • Increase program and pool participation through product knowledge and interactions with existing and potential members.
  • Collaborate with Family Center department directors or staff leads to maximize enrollments in program registration and pool usage.
  • Plan and execute aquatic events at the Family Centers for their assigned regions.
  • Promote and coordinate special events among the members and communities.
  • Provide leadership through established performance goals and standards, regular assessment of staff performance including annual performance evaluations, and staff meetings.
  • Manage the budget for all programs within oversight, including controlling salary and supply costs to meet and/or exceed expected net margins.
  • Assist with identifying and recruiting active volunteers for the Family Center Annual Support Campaign.
  • Promote and represent the mission and core values of the YMCA of Central Florida in the Family Center and its programs.
  • All other duties as assigned by management.