Member Engagement Director

We're hiring a Member Engagement Director to join our team!
Job Description

How you will contribute to our Purpose:

The YMCA of Austin is a dynamic, equitable force in the community that helps people of all backgrounds improve their total well-being and quality of life. Founded in 1953 and anchored in three Central Texas counties, the Y is a $40 million community enterprise that serves nearly 100,000 people annually through eight centers. We also provide afterschool education and care at more than 70 licensed campuses in four school districts. Unlike any other organization in the region, the Austin Y has the unique ability to welcome, educate and elevate all, and is committed to creating innovative programs, places…and people. 

We believe that bringing together people with different perspectives and experiences is fundamental to developing and implementing innovative programs and ideas. We invite and encourage anyone who wants to impact the community to apply. 

As a Director of Member Engagement at the Southwest YMCA Center, you manage all facets of the membership department, build and lead a member services team known for offering excellent service as soon as our members walk through the doors, and develop and drive key initiatives across the membership department, center, and organization. This Director of Member Engagement reports to the Associate Center Executive and it's a full-time, exempt position. 

Salary: $51,000 - $58,000 per year, depending on experience  

Rewards we offer you:

  • Full benefits package including Dental, Vision & Health Insurance 
  • Up to 48 days of PTO over vacation, holidays, personal, and sick leave 
  • Free Household Membership to facilities operated by the YMCA of Austin (worth $1,000 annually)  
  • 12% Employer-Funded Retirement Plan upon meeting eligibility
  • Learning and development workshops and trainings  
  • Career advancement opportunities                                

Performance Achievement & Results (60%)

  • Directly supervise part-time employees and volunteers.
  • Carry out supervisory responsibilities following the organization's policies and applicable laws. 
  • Recruit, train, and develop non-exempt and part-time program staff and volunteers.
  • Ensure sales are tracked and plan to meet sales goals are communicated to the team as well as implemented.
  • Plan, assign, and direct staff and volunteer work.
  • Conduct performance appraisals, rewards, and discipline.
  • Monitor and update all required staff certifications.
  • Solve member inquiries.
  • Promote and incorporate the YMCA's five core values, and character development model into all program activities.
  • Organize and schedule program registrations and compile program statistics.
  • Monitor and evaluate the effectiveness of and participation in the program.
  • Develop and maintain collaborative relationships with other community organizations.
  • Develop and monitor program budget to meet fiscal objectives.
  • Establish new program activities and expands programs within the community following the Association and branch strategic plans.
  • Assist in-center fundraising activities and special events.
  • Respond to all member and community inquiries and complaints promptly.
  • Assist with Program Committee meetings
  • Serve as an exempt staff member to the YMCA of Austin, performing those duties as assigned by supervisor- Associate Community Executive, the District Community Executive, and Chief Operating Officer of the YMCA.

Membership (40%)

  • Collect and advertise all facility class schedules.
  • Assure class/program registrations are entered into the database on time.
  • Manage website and social media outlets.
  • Coordinate use of branch facilities for program activities and events, including working with all departments to ensure the smooth flow of programming.
  • Ensure staff is informed and provides excellent customer service.
  • Perform welcome center duties as required.
  • Ensure the budget is made and maintained and budgetary plans are communicated with the team. 
  • Build personal and meaningful relationships with the wider community to advance the Y Mission
  • Cultivate collaboration with other mission-based organizations
  • Represent the Y vision and voice in the wider community
  • Implement association strategies for promotions and initiatives designed to grow membership

Other duties as assigned

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations are to be made to enable individuals with disabilities to perform the essential functions.

  • Education & Experience: You have a bachelor’s degree or equivalent experience. Three or more years of management experience. Prior experience in customer service, sales, marketing, and a knowledge of a member relations database is a plus. Bilingual (Spanish/English) is preferred. 
  • Technical Skills:
    • Strong written and verbal communications skills.
    • Strong sales and marketing skills.
    • Knowledge of Microsoft Office (Excel, Word, Outlook).
    • Prior experience working with a constituent relations database.
    • Ability to apply knowledge of accounting and finance basics.
    • Willingness to work evenings and weekends as manager on duty and/or to meet necessary deadlines.
    • Flexibility and ability to multi-task, work well under pressure and meet strict deadlines.
    • Ability to manage projects and coordinate events in conjunction with other staff members and volunteers to achieve long and short-range goals of the Association.
  • You are action-oriented and focus on results - You easily take on new opportunities and challenges with a sense of urgency and a solutions-oriented mindset. You have a record of consistently achieving results.
  • You are a strong communicator – You are skilled at developing and delivering communications and messaging that convey a clear understanding of the needs of different audiences.
  • You are a relationship builder - You build close and good-natured relationships with people from all walks of life.
  • You embrace change – You are energized when faced with ambiguity and uncertainty. You adapt quickly to changing conditions.
  • You cultivate innovation – You are adept at creating new and better ways for the organization to be successful
  • You build effective teams – building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
  • You foster a culture of inclusion and belonging – You leverage people’s differences as strengths.
  • You possess a strategic mindset – You can envision future possibilities and translate them into action. 

The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

The YMCA of Austin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. YMCA of Austin complies with applicable state and local laws governing nondiscrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.