Membership Director

Looking for a strong Team Leader to aid in Youth Development, Healthy Living, and Social Responsibility. 
Job Description

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Director at Alleghany Highlands YMCA intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.


·         Bachelor's degree in related field preferred or equivalent combination of education and experience preferred.

·         YMCA Team Leader certification preferred.

·         Previous supervisory experience in customer service preferred.

·         Excellent personal computer skills and experience with standard business software.

·         Ability to relate effectively to diverse groups of people from all social and economic segments
of the community.

Essential Functions

Key points:

Know the software system for operations.

Able to train current and new staff on operation software.

Ability to correct errors in software system.

Ability to complete the budget and to adhere to the budget for your department.

Daily deposits completed.

Correspondence with members to solve issues with monthly fees including but not limited to… Returned checks, no payment

Adhere to Y polices pertaining to membership

Center tours.

Ability to handle member complaints or concerns.

Ability to bring in new memberships with local organizations and businesses.

Be the face for the YMCA in a professional manner.

Find ways to get the Y involved in community happenings.

Excellent organizational skills.

Ability to lead the Stay and Play department.

Ability to have each shift covered. (incumbent may have to work if no one else is available to work)

Nationwide support to membership staff

Work as a team member with other department heads.

Ability to engage and retain members for the sustainability and mission of the organization.

Monthly Invoicing

Timekeeping for Dept Staff

Active Member on Membership/Program committee.