YMCA of Greater New Orleans
YMCA Healthy Living Center
Are you driven by results and have proven experience meeting sales goals? Do you want to translate this experience into helping your local Ipswich YMCA engage more members? This may be the job for you!
As the Membership Director you will help lead the membership team by implementing comprehensive sales and retention strategies that will engage current members and inspire non-members to join our organization and extend the reach of our mission. Day to day you will oversee and support the sales and customer service team, focusing on identifying leads, closing sales, enrollment and member support. You will conduct high quality tour experiences, introducing potential members to our community, mission, and values. On a monthly basis you will meet with association sales advisor partners and collaborate on strategies that will actively engage a variety of member demographics, meet the needs of the community and increase new memberships. You will act as the leader and face of the membership department driving sales and ensuring member satisfaction.
To thrive in this position you have proven success in implementing sales strategies, closing sales and meeting sales targets. You have exceptional knowledge of customer service techniques and strong relationship building skills. To be successful in this role, you are courteous and authentic in nature and work efficiently in a fast-paced environment. This is the ideal position for someone who enjoys setting and achieving goals, is results-oriented, and is looking to be part of a new and impactful YMCA venture.
BA/BS in Business or related field
Experience with Sales Tracking and Management software (Salesforce knowledge preferred)
The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
Mission Advancement: Models and teaches the Y values. Ensures a high level of service with a commitment to improving lives. Provides volunteers with orientation, training, development and recognition. Cultivates relationships to support fundraising.
Collaboration: Champions inclusion activities, strategies and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.
Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching for programs and activities. Develops plans and manages best practices through engagement of the team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Personal Growth: Shares new insight. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.