Director of Operations

Be a part of the YMCA of Central Virginia! Be a Director of Operations at our Jamerson Family Center, join us in serving our community!
Job Description

This position supports the work of the YMCA of Central Virginia, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility.  The Director of Operations for the Jamerson Family Center at the YMCA of Central Virginia stewards the Y’s cause, promoting and protecting the brand and reputation as a global, inclusive organization within the community.  The Director of Operations overseas assigned areas of the operation and participates in volunteer and staff development, financial development, and collaboration with community stakeholders.

  • Bachelor's degree in human services, social services, business, nonprofit leadership or recreation management preferred. 
  • Previous operational management experience preferably in a YMCA or other nonprofit agency.
  • Ability to direct total operations through volunteer development, supervision of staff, development and monitoring of family center budget, marketing and public relations, and program development.
  • Experience in management and development of volunteer involvement; ability to recruit top community leaders.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Proven track record of developing authentic relationships with others.
  • Ability to establish and maintain collaborations with community organizations.
  • Strong writing, verbal, and presentation skills.
Essential Functions

 The Director of Operations

  •  is the day-to-day operational leader of the Family Center to include staff supervision, coaching, budgeting, expense control, income generation, membership, Program development, Kidz Gym and child watch activities. This position will work closely with the VP of Facilities to ensure the facility upkeep and maintenance is high quality.
  • overseas assigned areas of the operation and participates in volunteer and staff development, financial development, and collaboration with community stakeholders.
  • helps to make and implement decisions related to all assigned areas of responsibility within the framework of the YMCA of Central Virginia’s purpose, policies, and goals.

High Quality Programs, Services and Facilities

  •  Direct and administer the operation of the family center including the interpretation and execution of established policies, the development of procedures and methods, staffing, evaluation of the effectiveness of the programs and operation.
  • Plan and conduct a wide variety of programs and activities that maximize the facility’s usage to support the Y community and enhance membership.
  • Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct.  Ensure the safety and maintenance of the Family Center, grounds, and equipment by actively working with Environmental Services.
  • Promote and monitor membership growth, taking a leadership role in membership cultivation.

 Staff and Volunteer Management

  • Recruit, hire, supervise and develop department staff and volunteers
  • Directs the program/event volunteer activities of the family center.
  • Work with the RVP to further the work of the Family Center.


  • Assist in the preparation of the annual budget.
  • Recommend adjustments and administer the budget, exercising necessary controls to ensure operations that are consistent with the goal of a balanced operational budget.

Community Development

  •  Represent and promote the YMCA in the local community and develop positive working relationships with other organizations, businesses, and governmental entities.
  • Interpret and communicate the objectives and programs of the YMCA through public communication media.     

 Financial Development

  • Incorporate storytelling in an effort to advance our mission and financial development efforts.
  • Assist in the Association’s Campaigns:  Annual & Capital

Operating Values

  • Serve as a member of Y management and will support the overall objectives of the YMCA.
  • Accountability, professionalism, relationship-based behavior, and ethical behavior are required at all times.
  • Teach and role model S.M.A.R.T behavior.

Strategic Goals

  • Support the Strategic Plan initiatives by participating in Operational Excellence Committee and leading a project work group as assigned.
  • Advance our work in Youth Development, Healthy Living, Volunteerism and Philanthropy.
  • Acts on the best interest of the YMCA of Central Virginia.


Cause-Driven Leadership Competencies

Position Leadership Level:  Multi-Team Leader

  • Influence –Influences and Serves as a community leader building collaborations based on trust and credibility to advance the Y’s mission and goals.
  • Developing Others – Provides tools and resources for the development of others.
  • Decision Making –Integrates multiple thinking processes to make decisions.
  • Finance – Institutes sound accounting procedures, investment policies, and financial controls.
  • Quality Results – Assigns clear accountability and ensures continuous improvement.
  • Emotional Maturity – Anticipates challenges that can sidetrack or derail growth and personal learning.