YMCA of Mansfield Ohio
Under the supervision of the CEO, the Welcome Center Manager will provide excellent and best practice customer service to members, with a special focus on the onboarding process for staff to drive member satisfaction and retention.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Supports fundraising and volunteer relationships.
Collaboration: Works effectively with a diverse group of people. Relates well to others. Remains calm in challenging situations. Listens for understanding. Speaks and writes effectively.
Operational Effectiveness: Makes sound judgments. Embraces new approaches and ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budget policies and procedures. Strives to meet or exceed goals.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.